Effective September 30, 2026
Digital purchases
YETREMA sells downloadable digital products. Read the product description, preview, requirements and license before ordering. No physical return is needed.
When we provide a refund
- A duplicate charge or duplicate purchase of the same license.
- A paid download is not delivered and we cannot restore access.
- The supplied files are corrupted or have a reproducible defect that prevents their described use, and we cannot provide working replacement files.
- The product materially differs from its description and we cannot resolve the difference.
How to request help
Please contact YETREMA or email Dawtechdss@gmail.com. Include your order number, checkout email, product name and a description of the problem. For technical issues, contact us within 14 days of purchase where possible so we can investigate promptly. Do not send card numbers or passwords.
Other requests
Change-of-mind requests and purchases made without checking the stated requirements are reviewed individually. Compatibility with platforms or features that the product does not advertise, installation and custom development are not included.
Approved refunds
Approved refunds are returned to the original payment method. The payment provider determines when the credit appears. After a full refund, the purchased license ends and you must stop using and delete the files, unless applicable law requires otherwise.
Your rights
This policy does not exclude or limit mandatory consumer rights, including any applicable cancellation rights or remedies for faulty or misdescribed products. The 14-day support request above does not shorten any period provided by law.